Our ISPA membership
Ongoti Tech Solutions is a member of the Internet Service Providers' Association of South Africa (ISPA). ISPA members are required to uphold and abide by the ISPA Code of Conduct.
Customers and members of the public may access the ISPA Code of Conduct, complaints procedure, disciplinary procedure and take-down procedure through the ISPA website. You can verify our membership on the ISPA list of members.
Policies & procedures
Our website-published compliance documents. Each is also available for download or reference on request.
Privacy Policy
How we collect, use, store and protect personal information.
Read document →02Acceptable Use Policy
The rules for lawful, responsible use of our services and hosting.
Read document →03Fair Use Policy
Reasonable use of shared resources and how we manage excessive use.
Read document →04Standard Terms & Conditions
The standard terms governing the services we provide.
Read document →05Complaints & Takedown
How to raise a complaint or report unlawful content.
Read document →06Pricing & Service Disclosure
Material service and pricing information disclosed before contracting.
Read document →07Protection of Minors
Our commitment to safeguarding the online safety of minors and vulnerable persons.
Read document →08ISPA Regulatory Agent
Official representation and contact details for ISPA, our regulatory agent.
Read document →09PAIA — Information Access
How to request access to records held by our company under the Promotion of Access to Information Act.
Read document →ISPA resources
Independent processes and information provided by ISPA. The ISPA take-down notice process has a high success rate in removing unlawful content, and mediation is free to consumers.
Reporting & contact
Please contact us first so we can resolve your matter directly. If a complaint involving an ISPA member is not resolved, you may escalate it to ISPA.