Pricing and Service Disclosure

1. Purpose

This template must be completed for each internet access, hosting or related service offered to customers. The aim is to ensure that pricing and material service information is clear before a customer takes up a service.

2. Service disclosure — Hosting

A completed disclosure is issued for every service before contracting. The example below reflects the company's hosting service.

Service name	Hosting
Service description	hosts websites for clients. Creating, maintaining a site and making it accessible on the world wide web.
Download speed	N/A
Upload speed	N/A
Bandwidth cap or usage limit	50Gbps
Contention ratio / shared service note	N/A
Service level	24/7
Contract term	Fixed Term
Installation or once-off fees	N/A
Monthly recurring fee	N/A
Out-of-bundle or additional charges	N/A
Payment method	EFT / DEBIT ORDER / CARD
Restrictions	N/A
Cancellation notice period	30 Days
Customer support contact	support@ongotitech.co.za

3. Publication instruction

Use this template as a product page, quotation attachment or service schedule. Do not publish a service package without completing the relevant fields.