Privacy Policy

1. Introduction

oNgoti Tech Solutions respects the privacy of customers, users and other persons who interact with its services.

This Privacy Policy explains how personal information is collected, used, stored, shared, retained and disposed of when the company provides internet access, hosting, digital platforms, systems support, software services, consulting services or related technology services.

The company recognises the constitutional right to privacy, including the privacy of communications, and commits to processing personal information lawfully, reasonably and in a manner that does not infringe privacy.

2. Personal information we may collect

Depending on the service, we may collect names, identity or registration information, contact details, billing information, service address information, technical identifiers, service usage records, support requests, communications with us, device or network information, and information required for compliance with applicable law.

We will only collect information that is necessary for a defined, lawful and operationally justified purpose.

3. How information is collected

Information may be collected directly from customers, authorised representatives, online forms, onboarding documents, service requests, billing interactions, technical systems, security tools, network logs, cookies and lawful third-party sources.

Where consent is required, we will seek consent before processing personal information for that purpose.

4. Purposes of processing

We process personal information to provide and support services, onboard customers, verify customer details, manage accounts, process billing, maintain network security, detect misuse, respond to support requests, comply with applicable law, handle complaints, manage takedown notices, protect our rights and improve service quality.

5. Confidentiality and disclosure

We will not sell customer personal information.

We may disclose personal information where the customer has authorised disclosure, where required by a South African court order or lawful process, where required by applicable law, or where necessary for audit, debt collection, complaints handling, service delivery, security or professional advisory purposes, subject to appropriate confidentiality controls.

6. Monitoring and network security

We do not monitor communications content except as permitted or required by law. We may monitor network traffic, system activity, logs and security events to protect the network, prevent fraud, maintain service integrity and respond to unlawful or abusive use.

7. Cookies and anonymous usage data

Our website may use cookies and similar technologies to keep records of website interactions, improve website performance, remember preferences and compile aggregated statistics.

Users may adjust browser settings to block cookies, but some website features may not function correctly.

8. Retention

Personal information will be retained only for as long as necessary for the purpose for which it was collected, for service delivery, legal compliance, dispute management, audit requirements or legitimate operational needs.

9. Customer rights

Customers may request access to, correction of or deletion of their personal information where permitted by law. Requests should be sent to privacy@ongotitech.co.za. We may require verification of identity before acting on a request.

10. Security safeguards

We use reasonable administrative, technical and organisational safeguards to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

11. Amendments

We may update this Privacy Policy from time to time. Material changes will be published on the website or communicated through appropriate channels.

12. Contact

Privacy queries may be sent to privacy@ongotitech.co.za. General company contact details are available at https://www.ongotitech.co.za/contact.