Our ISPA Representation
Ongoti Tech Solutions is a member of the Internet Service Providers' Association of South Africa (ISPA) and is subject to the ISPA Code of Conduct. ISPA serves as our regulatory and industry association representative.
As an ISPA member, Ongoti Tech Solutions commits to upholding the highest standards of service delivery, consumer protection, and regulatory compliance as outlined in the ISPA Code of Conduct.
Take Down Notice Agent Appointment
In terms of section 75 of the Electronic Communications and Transactions Act ("the Act"), Ongoti Tech Solutions (Pty) Ltd has designated the Internet Service Providers' Association (ISPA) as an agent to receive notifications of infringements as defined in Section 77 of the Act.
All Take Down Notice submissions should be directed to ISPA using the contact details below.
ISPA Contact Information
For inquiries, complaints, or regulatory matters related to ISPA representation.
Internet Service Providers' Association of South Africa (ISPA)
How to File a Complaint with ISPA
If you have a complaint about Ongoti Tech Solutions' services or believe we have breached the ISPA Code of Conduct, you may lodge a complaint with ISPA using the contact details above.
Complaint Process
- Contact ISPA: Reach out via telephone (010 500 1200) or email (complaints@ispa.org.za)
- Provide Details: Include your name, contact information, and a detailed description of your complaint
- Reference Company: Clearly identify Ongoti Tech Solutions as the subject of your complaint
- Evidence: Attach any relevant documentation or correspondence
- Investigation: ISPA will investigate your complaint and take appropriate action
- Resolution: ISPA will communicate the outcome and any remedial actions taken
ISPA Resources
Access additional information and resources from ISPA.
Direct Contact with Ongoti Tech Solutions
For inquiries or complaints directed to our company (prior to ISPA escalation).